When you call your GP’s office to make an appointment, the GP’s assistant (doktersassistente), a trained professional, will ask questions to determine the urgency of your situation. The GP’s assistant is a professional and has obligatory confidentiality. Asking questions is done only to have the patient and the doctor better prepared, to suggest alternatives, like a consultation by phone or video, or in some cases, to check if more immediate action is required. Home visits are reserved for urgent cases and people incapable of visiting the GP’s office. Normally a regular consult with a GP is limited to 10 minutes however, at H4i Utrecht a consultation is 20 minutes if required. If you wish to be seen by your GP after a recent hospital admittance, please contact the assistant.
Canceling an appointment can be done by calling the GP’s assistant. Please let us know in time! If you have a 10-minute appointment, you can cancel this up to 2 hours in advance. If you have a longer appointment you need to cancel 24 hours in advance. If you do not cancel in time, we can charge € 25 euros.